"Flying Blind"
Australian Consumers and Digital Health

A report about the Australian Health Data Landscape

Patient Journey

Detours and Dead Ends

Being in good health is important to every individual. In order to manage their healthcare effectively, consumers need access to complete information. They also need trusted information to decide whether clinical interventions are necessary and appropriate. Not only that, but patients – as well as their carers and advisers – need information about the quality, cost, and availability of healthcare providers in order to make fully informed decisions about which services will be best for their health.


Nancy is in pain. It seems like she might need a hip replacement. Let’s take a look at her journey through the health system. 

Health Journey

Nancy's Hip Replacement

How can we optimise health outcomes by streamlining patient journeys through the healthcare system? How can we provide better information to improve consumer choice?